Changed your mind about the order? No problem!
Order is only eligible for modification within 24 hours after you have placed your order.
Note: Once your order is being processed or in transit, we can no longer make any modifications for you.
WHAT IS YOUR RETURN AND REPLACEMENT POLICY?
Your satisfaction is our #1 priority.
We will process a replacement without any extra fee on your part if you have one of the problems below:
Note: In case you do not want a replacement, you can request for a refund.
We do not process a refund in the following cases:
We only process replacements in case your order meets the 5 criteria listed below:
Within 5 days after receiving your order, you have to notify us of the defective product;
Please provide a damaged product image (Including full information: Tracking, Product, Packaging, Address of recipient ...)
The print quality is blurry or not the same as the pictures on our website;
The product is of a different design or size from your order; and If you cannot connect to our ticket system above, please contact us at [email protected]
WHAT EVIDENCE SHOULD I SUBMIT FOR RETURN OR REPLACEMENT?
Information of your order: ID order, name and email you used to place the order, name of product and date of order.
All evidence to clarify the shipping/product error is very important to our replacement process.
All required pictures must be sent. Otherwise, we cannot process the replacement items.
You can find the following attached pictures as examples:
If your request is approved, the refund will be credited to your account or to the original method of payment within 7 business days.
WILL I BE INFORMED ON THE APPROVAL/REJECTTION OF THE RETURN OR REFUND?
After receiving your request of return or refund contain all the information we need as mentioned above, we will investigate your issue, the handling request time will be within 5 days so we will send you a notification email to let you know that your request is approved or reject within 5 days.
When your product is eligible for a refund, we will refund you within 7 business days.
Your refund will be sent to the original payment method you used to place your order.
Shipping charges are not refundable. Buyers are responsible for shipping fee so If you receive a refund, the return shipping fee will be deducted from your refund.
Please return the item to our address: 2137 Pearl Cider St, Orlando, FL 32824-4498
Overdue or missing refunds
If you have not received your refund, or replacement within 10 days after your request is approved, please contact us via “Contact” in our Website or send us an email at [email protected]
Email: [email protected]
Address: 2137 Pearl Cider St, Orlando, FL 32824-4498
Phone: Phone: +1 (714) 341-9387